Curbside Service and Social Distancing
Our COVID-19 safety practices are based on recommendations from the Department of Health and the State Veterinary Board. We will continue to see patients but will close our lobby to clients for the time being in order to keep everyone safe.
When you arrive, please call the front desk at (507)345-5900 to let the reception staff know that you are here. When your doctor is free, a runner will come out to your car and bring your pet inside. Be sure to provide a cell phone number that we can use to call you with updates as we examine your pet.
In the event that a client needs to enter the building (for a euthanasia or a special consultation) we require that all clients wear a face mask when inside. Our staff members also wear masks at all times; it’s a simple precaution that can dramatically reduce the risks as we take this next step forward. We ask that you bring your own mask, but if you forget yours, we’ll have disposable masks available for a small fee.
If you are coming to pick up medications or food, we will still be providing car-side service. Call the reception desk on your arrival, and we can arrange payment and bring the medications out to you. Remember that ordering your medications or prescription foods online (My VetStore is linked to our website) can save you a trip and get the meds right to your door.
We have been approved to resume routine procedures, with the condition that we have protocols in place to use PPE carefully and in a way that will conserve needed equipment for the human medical sector. We can now schedule spays, neuters, and routine dental procedures. Obviously we are also still able to perform procedures for sick pets, acute injuries, painful conditions, or those that would put health or comfort in jeopardy.
We can also resume vaccination appointments and other routine procedures. However, some routine technician appointments – such as nail trims – will not be available for some time, as we are still working with a slightly reduced staff.
We apologize for any inconvenience that the new procedures create. Thank you for your patience and understanding as we navigate these changing rules together. We are working hard to put your safety first so that we can remain open to serve you and your pets.